Taylor Clamshell Grill – Service
HTG Service (previously Taylor UK Service) has been the dedicated service and warranty provider for Taylor Company equipment for almost 50 years. Our team of directly employed, fully trained and accredited service technicians provide nationwide coverage, seven days a week.
HTG Service can provide a range of services for your Taylor Clamshell Grills. These include:
- Customer Service & Support – Our Ipswich based call centre is manned seven days a week* providing technical advice, arranging spare parts supply and arranging reactive service calls.
- Reactive Service Calls – Our Service Technicians work seven days a week providing national reactive service coverage.
- Genuine OEM Spare Parts – We have a large UK stock holding of genuine OEM spare parts, consumables and accessories. HTG Service don’t compromise and only ever use and supply genuine parts and components.
- Extended Warranties – Our Aftersales department can facilitate extended warranties on a range of Taylor clamshell grills for up to four additional years on top of the standard manufacturers 12 month parts and labour warranty. (Extended warranties must be taken out within the first twelve months of machine ownership). Contact our Aftersales Department for more details.
- Annual Grill Certifications – Ensure your grills are cooking to specification by having them certified every twelve months by one of our fully trained engineers.
- Preventative Maintenance & Service Contracts – Our Aftersales department can tailor an ongoing service contract to fit your individual business needs. Contact our Aftersales Department for more details.
- Operator Training & Culinary Support – If you’ve changed staff members or would just like a refresher, you can arrange additional operator training from one of our field service technicians. Alternatively, if your need additional culinary support, our in-house Chef/Trainer can offer advice and support should you need it.
*Standard operating hours are 8.30am-5pm Monday to Friday, 9am-4.30pm Saturdays, and 9am-3.30pm Sundays. Out of hours calls will be answered and messages will be taken and responded to the next working day. DUE TO THE CURRENT COVID-19 SITUATION, THESE OPERATING HOURS MAY DIFFER WITHOUT NOTIFICATION.